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Ordering Print

  1. How do I order printing from your website?
  2. What if I only need to send you a file?
  3. Can I get a price quote before ordering from you?
  4. I need to reorder something I've ordered from you in the past. How can I do that?
  5. How will I know you received my order from the website?
  6. How will I know my order is complete?
  7. How do I view my order history?
  8. When can I expect to receive my order?
Q.
How do I order printing from your website?
A.

There are a couple of paths for ordering printing on our site. The first is to hit the Place an Order button and use any of the forms you find there. Select the type of printing that best fits your need, or use our Quick Order Form if you prefer. If you have products in our document library, you'll find links to them, as well, from the Place an Order page.

The other way to place an order on our site is directly through your company's document library. Once you've logged in to our website, you can access the document library through the category listings you'll find on the side of the screen. For more information, visit the Document Library section of our help center.

Q.
What if I only need to send you a file?
A.

If you need to send a file, you can either include it as part of your order (preferred) or use the Send a File utility on the sidebar of your account page. If you need to attach the file to an existing order, find the job ticket (on your account page) for the order in question, or click the link to the job ticket from the confirmation email we sent you when you placed the order. Upload your file using the Send a File utility, and drag it to the order you want to attach it to.

Q.
Can I get a price quote before ordering from you?
A.

Yes. There are two ways to do this. Many of our order forms and document library items contain detailed pricing information and/or pricing calculators that update the price as you enter your specifications. When you submit the form, that pricing information will carry through to the shopping cart. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We'll then review the details of your order and present you with a quote as quickly as we can.

Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.

Reorders are easy on our website. Just log into your account page, find the previous order in your order history, and hit the Reorder button.

Q.
How will I know you received my order from the website?
A.

You will receive an email confirming your order right away after you place it. If you do not receive a notification email, please call us, so we can verify that your order came through properly.

Q.
How will I know my order is complete?
A.

We will notify you by email when your order is complete. Depending on the shipping option you chose, we will also provide a tracking number from the carrier you selected. If you opted to pick up your order, you are free to do so anytime after you receive this notification.

Q.
How do I view my order history?
A.

Your complete order history is available on your account page. Here, you can view all of your orders in progress, saved shopping carts, estimate requests, proofs, and completed orders. You can also place reorders and search your job history.

Q.
When can I expect to receive my order?
A.

Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready.