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Uploading Files

  1. How do I send my files to you through your website?
  2. What is the maximum file size that can be transferred through your website?
  3. What File Formats do you accept?
  4. What files should I include with my order?
  5. What is Preflighting?
  6. Can I bring my files to you on a CD or DVD?
Q.
How do I send my files to you through your website?
A.

When you're ready to send us a file, use the Send a File utility on the lefthand side of your account page. (You may also send files to us as part of an estimate request or regular print order.)

  • First, click the Upload a New File button (Upload a File on order pages). Your computer will then prompt you to locate and select the file you wish to send.
  • Once the file is uploaded, you can either complete your order (on order and estimate pages) or attach the file to an existing order on your account page by following the instructions on the screen.
Q.
What is the maximum file size that can be transferred through your website?
A.

Our website has big pipes. Any file transfer may contain up to 4 Gigabytes of information. That's roughly the capacity of a completely full DVD! Any file transfer session is limited to eight hours, which is more than enough time to transfer the largest of files in all but the most extreme circumstances.

Q.
What File Formats do you accept?
A.

We will be happy to accept all industry-standard graphic file formats, including Adobe InDesign, QuarkXPress, Adobe Illustrator, Adobe Photoshop, Microsoft Publisher, PDF, TIFF, EPS, and JPG. We regularly work with other file formats as well, so don't hesitate to contact us if you don't see your preferred file format listed here.

Q.
What files should I include with my order?
A.

When you send us your files, please include all the elements needed for production. For some orders, that might be one artwork file. For orders designed in a page layout application, you should send the page layout file, all supporting graphics, and all the fonts used in the document. Many page layout applications include utilities to gather all of these elements together for you. Please refer to your application's documentation for more information.

Q.
What is Preflighting?
A.

Preflighting is a term borrowed from the aviation industry, which describes the steps a pilot takes prior to flight to ensure the flight will be safe for the passengers on board. Similarly, the files you send are put through a printing preflight process to identify in advance any issues that could affect the quality or delay the production of your print order. Preflighting allows us to eliminate the unexpected!

Our staff will preflight all files submitted through our website and alert you to any issues that could potentially affect the production of your print order.

Q.
Can I bring my files to you on a CD or DVD?
A.

Yes, we'll gladly accept your files on CD or DVD. Sometimes you just need to "get out of the office," and we always enjoy the opportunity to visit with you face-to-face. So while our website's Send a File tool will easily transfer very large files, those same files will travel just as well on a CD or DVD if you prefer to bring them to us in person.